Privacy policy

Last Updated: January 28, 2025

Travitude safari tours at https://travitudesafaritours.com/ collects and handles the personal information of Travel agents and preferred partners; and Visitors to Travitude safari tours that post, refer or are otherwise subject to this privacy Notice, and mobile App users.

What personal information do we collect?

Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect or receive about you could include the following categories of information:

  1. Identity information – such as name, age, gender, passport information or data from other government-issued identity cards.
  2. Contact information – such as your home address, zip/postal code, email address and phone number;
  3. Health information – where provided to us and relevant to the provision of services.
  4. Public information – such as when we review public platforms to understand more about you, or what you are saying about us or the hospitality industry;
  5. Correspondence information – when you contact us, such as to send an inquiry or make a request, any correspondence or application and information derived from such correspondence may be kept.

How do we use your personal information?

  1. To assist us in making reservations for you and providing the services you request at any of our Products;
  2. To operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes, and troubleshooting to help us improve our services;
  3. To process transactions through our sites and to assist in any inquiries about your transaction;
  4. To respond to specific requests for information from you about one or more of our products and handle any other inquiries, correspondence, concerns or complaints you have raised;
  5. To conduct surveys to obtain your views regarding our Packages and service delivery (if you separately provide your consent for us to do so);
  6. For billing purposes in relation to your visit with us;
  7. To analyze customer trends and insights;
  8. To confirm prior transactions and reconcile statements or invoices;
  9. To contact you in relation to matters regarding your visit with us or purchases of tickets.
  10. To send you new updates, posts or marketing communications regarding tourism updates or packages and to inform you of offers or other information that may be of interest to you (if you separately provide your consent for us to do so);
  11. For other purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Notice;
  12. For the establishment, exercise, or defense of legal claims or proceedings.

On what bases do we use your personal information?

We use your personal information on the following basis:

  1. For legitimate business purposes – using your personal information helps us to operate and improve our business and minimize any disruption to the services that we may offer to you. We may also use your personal information to make our communications with you more relevant and personalized, and to make your experience of our services more efficient and effective;
  2. To enter into agreements with you – we use your personal information to perform our agreement to provide services to you when you stay or otherwise engage with us, or to take steps at your request prior to entering into such an agreement;
  3. To protect your vital interests – in certain circumstances we may need to use your personal information where it is essential to protect life, and where we may be unable to obtain your consent. For example, in health emergencies;
  4. To be given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes, such as to send you marketing communications.
  5. To comply with legal and regulatory obligations – such uses of your personal information may include financial reporting requirements imposed by government regulators or our auditors.

How do we use cookies?

We use cookies to enhance your online browsing experience, to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorised as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site. We also use third-party cookies that help us analyse how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

How do we protect personal information?

We use a variety of physical, technical and organizational security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws. Such measures include, but are not limited to, adopting monitoring and governance policies and processes, technical and physical access controls, use of encryption technologies, employee training, and the regular audit and maintenance of our systems.

We endeavor to protect the privacy of your online account and internal profile as well as other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized access or use, hardware or software failure, and other factors may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.

It is important to note that any email communication is not secure. This is a risk inherent in the use of email. Please be aware of this when requesting information or sending forms to us by email (for example, from the “Contact Us” section of fourseasons.com). We recommend that you do not include any confidential information (such as credit card information) when using email.  

For how long is my personal information retained?

Your personal information will be stored for the period of time required or permitted by law in the country in which it is stored, including the jurisdiction of any Property holding the information. This may involve retaining information following your stay. We will delete your personal information once it is no longer reasonably necessary for any of the purposes described in this Privacy Notice. We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Travitude safari tours.

What rights do you have over personal information that we hold?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How is personal information affected by business transactions and/or transfers?

Travitude safari tours may disclose certain guest or owner information as needed to implement business transactions between management of partnering service providers. All other personal information is considered to be proprietary to Travitude safari tours and is not shared with other business owners

Updates to this Privacy Notice

We will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the “Last Updated” date at the beginning of this Privacy Notice and will provide any other form of notice as may be required by law. All changes shall be effective from the date of publication unless otherwise stated.

Contact us

If you have any questions or concerns regarding this Privacy Notice or our handling of your personal information, please contact us via email at travitudesafaritours@gmail.com or travitudesafaris@gmail.com

What Health Information do we collect? How and why?

We collect Health Information that you voluntarily provide to us and that is reasonably necessary for us to provide you with the products and services that you request. For example, when booking a spa service or stay, or if you otherwise share with us such data, we may collect certain, limited information about your preferences (including for an accessible room), health conditions, diagnosis, and treatments (including procedures and medications).